Terms and Conditions
- Contractual Relationship
This Agreement governs your use of the WhereGO application, website, call centre and technology platform (collectively, the “WhereGO Platform”). Generally, the right to operate the WhereGO Platform is licensed by WhereGO to its relevant Affiliates, and the relevant Affiliate in your jurisdiction provides you the right to access and use the WhereGO Platform in your jurisdiction.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE WhereGO PLATFORM. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE WhereGO PLATFORM.
Your access and use of the WhereGO Platform constitutes your agreement to be bound by this Agreement, which establishes a contractual relationship between you and WhereGO. WhereGO may immediately terminate this Agreement with respect to you, or generally, cease offering or deny access to the WhereGO Platform or any portion thereof, at any time for any reason without notice.
Supplemental terms may apply to certain Services (as defined below), such as policies for a particular event, loyalty programme, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, this Agreement for the purposes of the applicable Services. Supplemental terms shall prevail over this Agreement in the event of a conflict with respect to the applicable Services.
WhereGO may amend this Agreement from time to time. Amendments will be effective upon WhereGO’s posting of an updated Agreement at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the WhereGO Platform after such posting constitutes your consent to be bound by this Agreement, as amended.
Subject to your compliance with this Agreement, WhereGO grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferrable license to: (i) access and use the WhereGO Platform on your personal device solely in connection with your use of the WhereGO Platform; and (ii) access and use any content, information and related materials that may be made available through the WhereGO Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by WhereGO and WhereGO’s licensors.
Third Party Services and Content.
The WhereGO Platform may be made available or accessed in connection with third party services and content (including advertising). WhereGO does not endorse such third party services and content and you agree that, in no event, will WhereGO be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the WhereGO Platform using applications developed for Apple iOS or Android-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the WhereGO Platform in any manner. Your access to the WhereGO Platform using these services or applications is subject to terms set forth in the applicable third party beneficiary’s terms of service.
When purchasing goods or services provided by a Merchant Partner, you agree and understand that you are doing so subject to the relevant Merchant Partner’s terms and conditions and at your own risk. You agree that WhereGO will not be liable for: (i) any act or omission of a Merchant Partner and/or (ii) any damage or loss that arises in connection with the ordering, purchase and/or provision of a Merchant Partner’s goods or service.
You further understand that to enable a Merchant Partner to provide you with relevant goods or services, WhereGO may be required to share personal information in the manner described in WhereGO’s Privacy Notice.
WhereGO Platform Ownership.
Neither this Agreement nor your use of the WhereGO Platform convey or grant to you any rights: (i) in or related to the WhereGO Platform except for the limited license granted above; or (ii) to use or reference in any manner WhereGO’s company names, logos, product and service names, trademarks or services marks or those of WhereGO’s licensors.
Provision of the Services.
You acknowledge that portions of the Services may be made available under WhereGO’s various request options, including transportation request brands, the logistic request brands and the e-wallet brand.
You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain Affiliates; or (ii) independent third party contractors, including transportation network company drivers or holders of similar transportation permits, authorizations or licenses. It is at WhereGO’s discretion which brands or request options are made available to you.
- Use of theWhereGO PlatformUser Accounts.
In order to use most aspects of the WhereGO Platform, you must register for and maintain an active personal User account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to WhereGO certain personal information, such as your name, address, mobile phone number, gender and age. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the WhereGO Platform, including your ability to request access to your personal information or to opt in or out of marketing preferences, or WhereGO’s termination of this Agreement with you.
You agree to maintain the security and secrecy of your Account username and password at all times. You agree and understand that you are responsible for all activity that occurs under your Account, even as a result of loss, damage or theft of the device through which you access the WhereGO Platform.
Unless otherwise permitted by WhereGO in writing, you may only possess one Account.
User Requirements and Conduct.
The WhereGO Platform is not available for use by persons under the age of 18 and may only be used by individuals who can form legally binding contracts under applicable law. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation services from Captains unless they are accompanied by you or another adult. It is your sole responsibility to wear helmets at all times while riding the micro-mobility product. The micro-mobility product can be reserved by you for minors provided they are over 15 years of age and are permitted to use the product in the intended way under applicable laws in your jurisdiction. You are responsible for ensuring that the minor wears a helmet at all times and that they perform safety-checks on the micro-mobility product prior to use. You must educate the minor on the laws that apply to them in their use of the product and must supervise their use at all times. You are solely and exclusively responsible for the activity of minors that you make a reservation for and their use of the micro-mobility products.
You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the WhereGO Platform, and you may only use the WhereGO Platform for lawful purposes. You shall not, for the avoidance of doubt, use the WhereGO Platform to transport, facilitate or procure the transport of illegal or banned substances or items. You will not, in your use of the WhereGO Platform, cause nuisance, annoyance, inconvenience, or property damage, whether to a Captain, Restaurant Partner, other third party provider or any other party. In certain instances, you may be asked to provide proof of identity to access or use the WhereGO Platform, and you agree that you may be denied access to or use of the WhereGO Platform if you refuse to provide proof of identity. Failure to comply with the terms of this section or of section 5 may result in our taking certain actions against you, including but not limited to: (i) immediate, temporary or permanent withdrawal of your right to use the WhereGO Platform (ii) legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach (iii) disclosure of such information to law enforcement authorities as we feel is necessary and/or (iv) immediate, temporary or permanent removal of any posting or material uploaded by you to our Service.
Promotions, Bundles, Credits, Mobile Top Ups, and Referral Programs.
WhereGO, in its sole discretion, may make promotions available to any User or potential User. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with WhereGO. Promotions will in many cases be made available to you via alpha numeric codes (“Promo Codes”). WhereGO reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that WhereGO determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.
You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by WhereGO; (iii) may be disabled by WhereGO at any time for any reason without liability to WhereGO; (iv) may only be used pursuant to the specific terms that WhereGO establishes for such Promo Code; (v) are not valid for cash; (vi) may expire prior to your use and (vii) WhereGO may establish additional terms relating to specific promotions. WhereGO reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that WhereGO determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or this Agreement.
As part of your User account, WhereGO may provide you with or allow you to create a “WhereGO Code,” a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred User”) to become new Users (“Referred Users”) or Captains (“Referred Captains”). WhereGO Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your WhereGO Code. You are prohibited from advertising WhereGO Codes, including but not limited to on Google, Facebook, Twitter, Bing and Craigslist or on any other digital platform or website owned or controlled by you or any other person. WhereGO reserves the right to deactivate or invalidate any WhereGO Code at any time in WhereGO’s sole discretion.
The ability to access mobile top up services is made available to you through theWhereGO Platform and is subject to change and availability. WhereGO is providing the right to buy airtime (subject to these terms) as agent for the relevant local mobile operator. You agree to this and the following as a condition of purchasing vouchers for airtime through the WhereGO Platform.You will be required to input the mobile number to which any top up is to be credited into the appropriate place(s) on the WhereGOPlatform. You are responsible for ensuring that the mobile number has been correctly entered. You will also be required to select the top up amount to be credited to the mobile number. WhereGO shall not be liable to you in any way with respect to the top up generally, the specific mobile number entered nor the top up amount credited.The top up mobile recharge cost will change depending on the denominations indicated on the WhereGO Platform. The total cost, number recharged and the relevant mobile operator will be shown on the WhereGO Platform. All top up transactions are final and cannot be modified or removed once you have entered the relevant top up information on the WhereGO Platform.
As part of your User account, WhereGO may provide you with access to features in the WhereGO application which may allow you to: (i) manage payment for Services; (ii) add and store pre-paid credit balance (“WhereGO Credit”); (iii) transfer WhereGO Credit to or receive WhereGO Credit from other Users, against payment of any applicable WhereGO Fees and subject to any limits on the number of transfers or the amount of WhereGO Credit you can send and/or receive, which Fees and limits may be modified by WhereGO from time to time; and/or (iv) transfer cash to another User. Such transfers are subject to law at all times, may not be permitted in some jurisdictions and, even where permitted and available, recipients of such transfers of cash are restricted to other Users based in the same jurisdiction as you with a bank account in that same jurisdiction (Recipient Users).
When transferring WhereGO Credit balance to another User, the amount transferred and the applicable WhereGO Fees (if any) will be deducted from your User account balance and will be transferred to the other User. Once the request for the transfer of WhereGO Credit is completed, the transfer cannot be cancelled or otherwise reversed. You agree that in providing you with this feature, WhereGO is merely enabling the transfer of WhereGO Credit balance and is no way responsible for the actions of the individual Users, including the reason for which WhereGO Credit is transferred by or to you.
You may be entitled to purchase bundles of WhereGO Credit (“WhereGO Bundles”) or you may receive trip promotions (“Trip Promotions”) or service promotions (“Service Promotions”) that you can apply toward payment of certain services provided by WhereGO or fees charged by WhereGO in relation to the Services.
WhereGO Bundles, WhereGO Credits, Trip Promotions and Service Promotions are only valid for use on the WhereGO Platform, and are not transferable or redeemable for cash and may only be used for certain Services. WhereGO Bundles, Trip Promotions and Service Promotions cannot be combined, and if the cost of your ride exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the trip.
Additional restrictions on WhereGO Bundles, WhereGO Credits, Trip Promotions and Service Discounts may apply as communicated to you in a relevant promotion or specific terms. WhereGO may cancel, or vary the terms, relating to any WhereGO Bundles, WhereGO Credits, Trip Promotions or Service Promotions at any time in its sole discretion.
From time to time, WhereGO may offer you incentives to refer new Users to the WhereGO community (the “Referral Program”). These incentives may come in the form of WhereGO Credits, Trip Promotions and/or Service Promotions, and WhereGO may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion.
Cash Transfers are intended to be used in the context of small ‘social payments’ i.e. repaying a friend for a meal out, the cost of a shared ride, a cinema ticket and so on. Cash Transfers are not intended to be used for own account transfers, avoiding charges for cash withdrawal, or artificially inflating benefits from credit/debit cards. You acknowledge and agree that Cash Transfers must not be used for any prohibited, fraudulent, illegal or improper purpose.
Cash Transfers by you to Recipient Users are subject to law and limits in respect of the number, frequency and amounts of relevant transfers. Such limits are at the sole discretion of WhereGO and WhereGO may modify such limits from time to time without amending this Agreement. You will be notified if you have exceeded the limits and the Cash Transfer will be blocked and the amount refunded – requests will not be partially paid. Cash transfers may not be permitted or available in your jurisdiction.
If we identify an unusual or potentially high risk Cash Transfer we may need to review it more Cash Transfers which do not comply with these terms and conditions or are suspected to be in breach of relevant laws may be blocked, held, or refunded (as appropriate). losely before allowing it to go ahead. This may mean that your Cash Transfer is delayed or may be rejected. In addition, we may suspend or restrict your use of the WhereGO Wallet if we suspect any: security issues in relation to your WhereGO account; unauthorised or fraudulent use of the WhereGO Wallet; or breach of these terms and conditions.
Upon receiving a request in relation to a permissible transfer of cash from you as transferor to a Recipient User as a transferee, WhereGO shall facilitate such transfer as a facilitator of social payments. The amount you elect to transfer will be deducted from your card on file by WhereGO. The Recipient User you have identified will have the option, once notification of the transfer has been received by them, to either receive the relevant cash amount as cash in a permissible bank account or to receive WhereGO Credit in lieu of such cash amount.
If you are a Recipient User and elect to receive the cash amount as cash in a permissible bank account, you will be prompted to include the name of your bank account and the IBAN number only. WhereGO will then facilitate the transfer of the relevant amount to such permissible bank account. WhereGO will not ask for you to provide any financially sensitive information. You must only add the IBAN of your own, personal account. You must not add the details of a business account or an account of a third party. If, as a User Recipient, you do not accept the transferred amount within a certain number of days of receipt (and such number of days may vary from time to time), the relevant cash amount will be returned to the account of the transferor.
You agree that, in relation to the above-mentioned cash transfer feature, WhereGO is acting only as a facilitator of social payments, is not responsible for the actions of individual Users (including the reasons for transfer of funds) and that WhereGO does not operate a deposit-taking business in any manner. You agree to indemnify and hold WhereGO, its Affiliates, and other partners and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with any improper or illegal use of the WhereGO Wallet or Cash Transfer product and/or any breach of these terms and conditions
By becoming a User you are part of the WhereGO Loyalty Program (the “Loyalty Program”) in those markets where the Loyalty Program is available. Users will accrue points through using the WhereGO Platform to access Services provided by the third party service providers and may have access to a number of services, ways to support their local community, and benefits (“Rewards”) depending upon a given tier status (and relevant availability in any given market).
Users can earn or maintain tier status based on their usage of WhereGO Platform in any calendar month. Once a User attains a tier level, it will remain in effect for 2 consecutive months. With respect to the expiry of points earned pursuant to the Loyalty Program, each calendar year consists of 2 reward periods: from January 1st to June 30th and from July 1st to December 31st (each a “Reward Period”) and any points earned in one Reward Period will expire automatically at the end of the following Reward Period.
Rewards are offered at the sole discretion of WhereGO and may be varied from time to time. Rewards and participating partners may differ from market to market and may be added or removed at the sole discretion of WhereGO. You may redeem points in exchange for Rewards or Donations (as applicable) at any time as indicated on the App. Where you redeem points WhereGO shall settle the equivalent or agreed amount (if applicable) with the participating partner and cancel its liability to you for the same. By redeeming Rewards you confirm that you agree to the terms of the Loyalty Program.
WhereGO has the right to add, change, limit, modify or cancel Loyalty Program rules, regulations, rules for earning and redeeming Rewards points, rewards, reward levels, redemption levels, processes, benefits, tier statuses, and Loyalty Program partners without notice, even though such changes may affect the member’s tier status, the value of points already accumulated, the ability to use accumulated points, or the ability to obtain certain rewards.
WhereGO may, among other things: (1) increase or decrease the number of points received for a given action or amount spent or the number of points required for a reward; (2) withdraw, limit, modify, or cancel any reward; (3) add blackout dates, limit availability for any reward, or otherwise restrict the continued availability of rewards; (4) change program benefits served by Rewards or its partners, conditions of participation, rules for earning, redeeming, retaining, or forfeiting points, or rules governing the use of rewards; (5) change or cancel rewards; and (6) change the rules governing the tier statuses, including but not limited to: rules to reach a tier status, duration and expiry rules of the tier status, benefits granted by reaching a given tier status.
WhereGO makes no warranties or representations, either expressed or implied, and expressly disclaim all liability (including consequential damages) with respect to type, timeliness, cost, quality or fitness of goods or services provided through the Loyalty Program.
If any participating Rewards partner improperly denies a User an accrual or benefit, the liability of WhereGO shall be limited to the equivalent value, in Rewards points, of that accrual or benefit as determined solely by WhereGO.
The Loyalty Program has no predetermined termination date and may continue until such time as WhereGO decides to terminate the Loyalty Program, at any time, with or without notice. If the Loyalty Program is terminated, all unredeemed points or tier status benefits shall be forfeited without any obligation or liability, no award claims or tier status benefits shall be honored after the conclusion of any notice period.
WhereGO reserves the right to cancel a User’s access to the Loyalty Program and revoke any and all unredeemed WhereGO Rewards points collected by any Member who appears to be using the Loyalty Program in a manner inconsistent with the terms or intent of the Loyalty Program or any portion thereof. For reasons that include, but are not limited to: 1) violation of these terms and conditions; 2) misrepresentation of any information or any misuse of this Loyalty Program; 3) violation of any national, state or local law or regulation in connection with the use of this Loyalty Program; 4) commission of fraud or abuse involving any portion of this Program; or 5) action, in any other way, to the detriment of the Program or any of its stakeholders; all as may be determined by WhereGO in its sole discretion.
Notwithstanding the foregoing, Loyalty Program violations, fraud or abuse in relation to rewards points and credit, tier status or reward usage is subject to appropriate administrative and/or legal action by appropriate governmental authorities and/or by WhereGO including, without limitation, the forfeiture of all point transfers, rewards, tier status or award issued pursuant to point redemptions and any accrued points in your account, as well as cancellation of the account.
The earning and redeeming of Rewards points are subject to all applicable local laws and regulations and are offered in good faith, however they may not be available or are subject to change if prohibited or restricted by applicable law or regulation.
Separate terms and conditions may apply to your reservation, purchase of goods and services, or rewards that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal. You understand that any violation of any such supplier’s rules and restrictions may result in your being denied access to the applicable product or services, in your forfeiting any monies paid for such product or service.
As part of WhereGO’s support to our communities and the Captains operating on our Platform WhereGO may make new features available which allow you to direct WhereGO to support our communities in various ways. These features may be changed and updated from time to time; may not be available in all areas or markets; and those that are available at any given time may be subject to change and/or removal. WhereGO reserves the right to cancel, suspend or modify these features at any time without notice, for any reason in its sole discretion, and without liability.
To offer these features WhereGO has partnered with appropriate entities including Government entities, NGOs and charitable organisations (“Participating Organisation”). Please note that WhereGO is not registered as a charitable organisation and does not hold itself out as such. WhereGO is not a professional or commercial fundraiser, or a conductor or paid collector of fundraising appeals (or similar), or a guarantor of donations. The management and allocation of support to a Participating Organisation is managed by the Participating Organisation as shown on the App.
You can ask WhereGOto support the cause of a Participating Organisation either by your agreement to burn Reward points pursuant to the Loyalty Program or to burn WhereGO credits from your WhereGO wallet. Upon WhereGO receiving such agreement from you either to burn WhereGO credits or Rewards points, WhereGO will cancel its liability towards you with respect to such WhereGO credits and/or Rewards points and separately on its own behalf support the relevant Participating Organisation by transferring an amount equal to the nominal value of such WhereGO credits and/or Rewards points (minus any required fees) to the relevant Participating Organisation. WhereGO will make such transfer unless it becomes impossible or impracticable to do so. The burning of WhereGO credits and/or Reward points in the manner described above is irreversible. WhereGO makes no warranties or representations, either expressed or implied in respect of any of the aforementioned methods of support , and expressly disclaims all liability (including consequential damages) with respect to timeliness, cost, quality or fitness of goods or services provided in relation to the same.
If the Participating Organisation that you designated in your listing ceases to be a participating charity or appropriately licensed entity before WhereGO pays the relevant Participating Organisation or if payment to that entity becomes impracticable, WhereGO may at its sole discretion choose to make payment to a Participating Organisation having a similar purpose without notifying you.
Trademarks, service marks or logos that appear in relation to the donations feature are the property of their respective owners and are likely to be registered trademarks and subject to restrictions as to their use. They must not be used without the express permission of the trade mark owner.
- Charges and Payments4 (A) Personal Transportation Services in Malaysia. This section 4(A) is only applicable to personal transportation services booked through the WhereGO Platform in Kuala Lumpur. As a User, you agree to pay any amounts charged by Captains for providing Services to you (“Charges”). After you have received Services from a Captain, and if you are making payment through the WhereGO Platform rather than in cash, WhereGO will accept payment of the applicable Charges on behalf of the Captain as such Captain’s limited payment collection agent. Payment of the Charges in the above manner shall in all cases be considered the same as payment made directly by you to the Captain. Charges will be inclusive of applicable taxes where required by law, including any applicable VAT and/or sales tax. Charges paid by you are final and non-refundable, unless otherwise determined by WhereGO or the relevant Captain. You retain the right to request lower Charges from a Captain for Services received by you from such Captain at the time you receive such Services (but not after the Service is underway or completed), this will be subject to acceptance by such a Captain. WhereGO will respond accordingly to any request from a Captain to modify the Charges for a particular Service. All Charges are due immediately and payment will be facilitated by WhereGO using the preferred payment method designated in your Account, after which you may be sent a payment receipt on behalf of a Captain by email (which is not equivalent to a tax invoice). If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that WhereGO may, as the Captain’s limited payment collection agent, use a secondary payment method in your Account, if available. You acknowledge and agree that Charges may be varied or revised at any time without your consent and that in certain geographical areas Charges may increase substantially during times of high demand. WhereGO will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges, as applicable.
As a User, you agree to pay any amounts charged by WhereGO (the “WhereGO Fee”) (if applicable in your jurisdiction) and amounts charged by Captains or another independent third-party provider for providing Services to you (“Charges”).
After you have received Services from a Captain, a Merchant Partner or other independent third party provider,WhereGO: (i) may facilitate your payment of the applicable Charges on behalf of the Captain or the Merchant Partner as such Captain or Merchant Partner’s limited payment collection agent and (ii) may collect any applicable WhereGO Fee directly from you or, in the case of a cash payment, from the relevant Captain or Merchant Partner. Payment of the Charges and WhereGO Fee in the above manner shall in all cases be considered the same as payment made directly by you to the Captain or other independent third party provider or to WhereGO, as applicable. Charges and WhereGO Fees will be inclusive of applicable taxes where required by law, including any VAT or sales tax. Charges and WhereGO Fees paid by you are final and non-refundable, unless otherwise determined by WhereGO or the relevant Captain. You retain the right to request lower Charges from a Captain for Services received by you from such Captain at the time you receive such Services (but not after the Service is underway or completed). WhereGO will respond accordingly to any request from a Captain to modify the Charges for a particular Service.
All Charges and WhereGO Fees are due immediately and payment will be facilitated by WhereGO using the preferred payment method designated in your Account, after which WhereGO or a Captain or a Merchant Partner, as applicable, will send you a receipt by email (which is not equivalent to a tax invoice). If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that WhereGO may, on its own behalf, and as the Captain or the Merchant Partner’s limited payment collection agent, use a secondary payment method in your Account, if available.
With respect to micro-mobility products being electric and non-electric bike/scooter sharing, the applicable WhereGO Fee will be charged according to your membership plan and, once payment has been made, you will be able to independently collect such micro-mobility products from their respective stand and/or parking location for use.
With respect to micro-mobility products, being electric and non-electric bike/scooter, in addition to a WhereGO Fee being charged according to your membership plan, applicable excess will result in overtime charges for such micro-mobility product, all overtime charges as mentioned in the WhereGO Application will be charged your Account.
As between you and WhereGO, WhereGO reserves the right to establish, remove and/or revise WhereGO Fees at any time in WhereGO’s sole discretion. Charges may also be varied or revised at any time without your consent. Further, you acknowledge and agree that Charges and WhereGO Fees applicable in certain geographical areas may increase substantially during times of high demand. WhereGO will use reasonable efforts to inform you of Charges and WhereGO Fees that may apply, provided that you will be responsible for Charges and WhereGO Fees incurred under your Account regardless of your awareness of such Charges or WhereGO Fees, as applicable, or the amounts thereof.
Repair or Cleaning Fees.
You shall be responsible for the cost of for damage to, or necessary cleaning of, Captain vehicles and property resulting from use of the WhereGO Platform under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that a Captain reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by WhereGO in WhereGO’s reasonable discretion, WhereGO reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Captain using any of your payment methods. Such amounts will be transferred by WhereGO to the applicable Captain and are non-refundable.
- Restricted ActivitiesWith respect to your use of the WhereGO Platform and your participation in the Services, you agree that you will not: (i) impersonate any person or entity (ii) stalk, threaten, or otherwise harass any person (including other Users making simultaneous use of the Service), or carry any weapons (iii) ride micro-mobility product without wearing helmet (iv) violate any law, statute, rule, permit, ordinance or regulation (v) interfere with or disrupt the Services or the WhereGO Platform or the servers or networks connected to the WhereGO Platform (vi) post information or interact on the WhereGO Platform or with respect to Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal (vii) use narcotics or alcohol (viii) use the WhereGO Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy (ix) post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information (x) forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the WhereGO Platform (xi) “frame” or “mirror” any part of the WhereGO Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose (xii) modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the WhereGO Platform or any software used on or for the WhereGO Platform (xiii) rent, lease, lend, sell, redistribute, license or sublicense the WhereGO Platform or access to any portion of the WhereGO Platform (xiv) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the WhereGO Platform or its contents (xv) link directly or indirectly to any other web sites (xvi) transfer or sell your User account, password and/or identification to any other party (xvii) discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation (xviii) cause any third party to engage in the restricted activities above. In the event that you undertake in any of the above while participating in Services, a Captain shall be permitted to refuse to provide you Services or, if such Services have commenced, a Captain shall be permitted to refuse to continue to provide you Services.
- Disclaimers; Limitation of Liability; IndemnityDISCLAIMER.THE WhereGO PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WhereGO DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THIS AGREEMENT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, WhereGO MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE WhereGO PLATFORM, SERVICES OR ANY OTHER SERVICES REQUESTED THROUGH THE USE OF THE WhereGO PLATFORM, OR THAT THE WhereGO PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. WhereGO AND ITS AFFILIATES DO NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF CAPTAINS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE WhereGO PLATFORM AND SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
WhereGO and its Affiliates are not responsible for the conduct, whether online or offline, of any User, Captain Restaurant Partner, mobile operator , or any other third party. You are encouraged to use a reasonable degree of sensibility and caution when interacting with other Users, Captains or any other third party.
We are not required to procure insurance for, nor are we responsible for private belongings, such as the damage or the loss of private belongings including but not limited to damage or loss caused by: (i) theft or snatching (ii) because the belongings are left a vehicle or left unattended; or (iii) Merchant Partners (or their authorised personnel) when providing a service or a product which you have requested through the WhereGO Platform. You are advised not to keep your personal belongings unattended, including when you request a Merchant Partner to provide services in your household or other premises.
By using the WhereGO Platform and participating in the Services, you agree to accept such risks and agree that WhereGO is not responsible for the acts or omissions of Users, Captains, Restaurant Partners, Merchant Partners, mobile operators, or any other third party.
You acknowledge that WhereGO may have its own insurance coverage from which you may benefit. In the event thereof, you agree to provide proper notification of an insurance claim and accept the benefit of any insurance service provided at your own risk and you hereby acknowledge that WhereGO is not acting as a broker in connection therewith, nor does it provide any guarantees, warranties or any other assurances in connection therewith.
WhereGO and its Affiliates expressly disclaim any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.
Location data provided by the WhereGO Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither WhereGO, nor its Affiliates nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the WhereGO Platform. Any of your information, including geolocational data, you upload, provide, or post on the WhereGO Platform may be accessible to WhereGO, selected partners and relevant Captains.
Disclaimer – delivery of medical goods:
Where medicines are delivered to you as part of the Services provided through the WhereGO Platform you hereby acknowledge and accept that all products including but not limited to any medicinal products made available on the WhereGO App are provided and delivered by third party providers, who are not affiliated with WhereGO and who are independently supplying their products via the WhereGO Platform. You accept the risk associated with purchase of such goods, including but not limited to any harmful side effects caused by consumption of any such products.
WhereGO cannot confirm the accuracy of the description nor quality of the product supplied by such independent third-party goods providers. You are requested to consult with your medical practitioner before making any such purchase and/or consuming any medication. WhereGO does not guarantee the genuineness of any medical claims including but not limited to date of expiry as claimed by the third-party goods provider distributing any medication via the WhereGO Platform. All products made available via the WhereGO Platform are delivered by independent third-party goods service providers, WhereGO is neither the manufacturer nor the distributor of any goods delivered via the WhereGO Platform.
WhereGO disclaims responsibility for any harm to persons resulting from any instructions or product descriptions referred to in the WhereGO App. WhereGO is not associated with any manufacturer of medicines or other products on the WhereGO Platform. We do not warrant that the products being supplied will meet your requirements.
It is imperative to seek professional advice from your physician before purchasing or consuming any medicine in order to be completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines you may order using the WhereGO Platform.
LIMITATION OF LIABILITY.
WhereGO AND ITS AFFILIATES AND ITS PARTNERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE WhereGO PLATFORM OR SERVICES, EVEN IF WhereGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WhereGO AND ITS AFFILIATES AND ITS PARTNERS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE WhereGO PLATFORM OR THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE WhereGO PLATFORM OR THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY CAPTAIN OR OTHER THIRD PARTY PROVIDER, EVEN IF WhereGO OR ITS AFFILIATES OR ITS PARTNERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WhereGO AND ITS AFFILIATES AND ITS PARTNERS SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. YOU ACKNOWLEDGE THAT CAPTAINS PROVIDING TRANSPORTATION SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER RIDESHARING OR PEER-TO-PEER TRANSPORTATION SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL WhereGO’S AND/OR AN AFFILIATE’S AND/OR A PARTNER’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE WhereGO PLATFORM, THE SERVICES, ANY WEBSITE OR APPLICATION LINKED THERETO, ANY MATERIAL POSTED ON THE FOREGOING OR ACTS OR OMISSIONS OF RESTAURANT PARTNERS OR OTHER PARTNERS FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED TWO THOUSAND UNITED STATES DOLLARS OR EQUIVALENT AMOUNT IN ANOTHER CURRENCY.
THE WhereGO PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE THE SERVICES WITH CAPTAINS BUT YOU AGREE THAT WhereGO, ITS AFFILIATES, RESTAURANT PARTNERS AND OTHER PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SERVICE PROVIDED TO YOU BY CAPTAINS OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 6 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
You agree to indemnify and hold WhereGO, its Affiliates, Restaurant Partners, Merchant Partners and other partners and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the WhereGO Platform and the Services or services or goods obtained through your use of the WhereGO Platform; (ii) your breach or violation of this Agreement or(iii) your violation of the rights of any third party, including Captains.
- General Rules on Competitions, Contests and GiveawaysUnless otherwise specified, WhereGO will conduct all competitions, contests and giveaways (each a “Competition”) as described in this section and by entering or participating in a Competition, each entrant or participant (“Entrant”) agrees to these rules whether or not any separate additional specific terms apply to the Competition.When entering or participating in a Competition, an Entrant may be eligible for a prize specified in the corresponding promotional material (the “Prize”). WhereGO may reject an entry at its own discretion, provided that such rejection will not conflict with applicable law.
The Prize is non-transferable, non-exchangeable and no cash alternative is offered. In the event of a Prize being unavailable, WhereGO reserves the right to offer an alternative prize of equal or greater value if circumstances beyond WhereGO’s control makes it necessary to do so. To the extent permitted by law, the Competition Winner will be responsible for any and all taxes incurred in relation to receipt of the Prize.
Participation in a Competition does not automatically mean that the Entrant has won the Prize. A winning entry (the “Competition Winner”) will be chosen by random draw (performed by a computer process or supervised by an independent third party) or by a panel of individuals adjudicating the entries. Reasonable efforts will made to contact the Competition Winner but if the Competition Winner cannot be contacted or fails to reply to WhereGO’s communication within the communicated timeframe, WhereGO reserves the right to offer the prize to the next eligible Entrant. WhereGO will not be liable if the Prize does not reach the Competition Winner for reasons beyond WhereGO’s reasonable control.
Without prejudice to the “Disclaimers; Limitation of Liability; Indemnity” section, neither WhereGO nor any Affiliates or Partners involved in a Competition will accept responsibility or liability for any errors, omissions, interruptions, deletion, or unauthorized access to Competition entries, or entries lost or delayed whether or not arising as a result of server functions, virus, bugs, or other causes outside WhereGO’s, an Affiliate’s and/or a Partner’s control. IN NO EVENT SHALL WhereGO’S AND/OR AN AFFILIATE’S AND/OR A PARTNER’S TOTAL LIABILITY TO ANY ENTRANT FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION IN CONNECTION WITH ANY COMPETITION OR ANY MATERIAL PUBLISHED IN RELATION TO A COMPETITION EXCEED THE MONETARY VALUE OF THE PRIZE.
WhereGO reserves the right to cancel or amend the Competition and any associated terms and conditions. Any changes will be notified to the Entrants as soon as reasonably practical. If these terms do not, or do not clearly, cater for a solution to any matter which may arise, then WhereGO shall have the sole discretion to decide finally on any such matter. WhereGO’s decisions on any aspect of the Competition is final and binding and no correspondence will be entered into about it.
- Dispute ResolutionArbitration.You agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the WhereGO Platform or Services (collectively, “Disputes”) will be settled by binding arbitration between you and any relevant Affiliate in your jurisdiction, or between you and WhereGO Networks FZ-LLC if no other Affiliate is incorporated in your jurisdiction, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and WhereGO are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and the relevant Affiliate otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of this Agreement. This “Dispute Resolution” section applies to all Disputes (as defined below) between you and WhereGO and/or any of its Affiliates.
Arbitration Process and Rules.
Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the WhereGO Platform or this Agreement, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be first mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules (“ICC Mediation Rules”). If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under such ICC Mediation Rules, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Arbitration Rules”). The ICC Rules’ Emergency Arbitrator provisions are excluded. The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the ICC Rules. The place of both mediation and arbitration shall be in the city in which the applicable Affiliate with which you have a Dispute has its registered office. The language of the mediation and/or arbitration shall be English, unless you do not speak English, in which case the mediation and/or arbitration shall be conducted in both English and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the International Chamber of Commerce, correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
- Other ProvisionsChoice of Law.This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which the relevant Affiliate is incorporated, without giving effect to any conflict of law principles, except as may be otherwise provided in supplemental terms applicable to your region.
Claims of Copyright Infringement.
Claims of copyright infringement should be sent to WhereGO at email@example.com.
WhereGO may give notice by means of a general notice on the WhereGO Platform, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to WhereGO by written communication to WhereGO’s email address at firstname.lastname@example.org.
You may not assign or transfer your rights under this Agreement in whole or in part without WhereGO’s prior written approval. You give your approval to WhereGO for it to assign or transfer its rights and obligations under this Agreement in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of WhereGO’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, WhereGO or any Captain as a result of the contract between you and WhereGO or use of the WhereGO Platform.
If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforceability of the other provisions in this Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Agreement. This Agreement constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.